Our returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.


You have the right to return products you purchased, without a penalty and without being obliged to let us know the reason you wish to return the goods, within ten days from the date you receive them. In this case you are only charged for the direct cost of returning the goods.

Returns are accepted only if the items you wish to return are in the same condition in which you received them, the packaging along with the documents and the receipt that came with the product. In case of refund, there is not possibility of a refund, but you will be given a credit receipt – refund or a credit card invoice, which you can use it within one year (365 days) from the date of issuance, to purchase new products from company Karkalis.


Orders are acceptable to be cancelled only in the case that our company has not yet shipped the products. If the products are already shipped, the order cannot be cancelled. You can cancel you order by emailing us making your request giving us full info of the order, before the order’s pickup by the courier (order No, date, etc.)

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

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